TradesBackbone Terms of Service

Effective date: 2026-07-28

Last updated: 2026-07-28

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "Customer," or "User") and Martello Systems LLC ("Martello Systems," "Company," "we," "us," or "our"), the operator of TradesBackbone, available at tradesbackbone.com and related subdomains, applications, and services (collectively, the "Service").

Please read these Terms carefully. Section 7 (Acceptable Use), Section 9 (Communications & Your Compliance Responsibility), Section 15 (Disclaimers of Warranties), Section 16 (Limitation of Liability), and Section 21 (Governing Law & Dispute Resolution, including a binding arbitration provision and class-action waiver) are especially important and affect your legal rights.

1. Agreement to Terms

By accessing or using the Service, creating an account, starting a free trial, or clicking to accept these Terms, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must not access or use the Service.

If you are using the Service on behalf of a business, agency, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

We may update these Terms from time to time as described in Section 20. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

If any product-specific addendum applies to your use of the Service (for example, an SMS/messaging addendum, a content-generation addendum, or another addendum posted alongside these Terms), that addendum is incorporated into and forms part of these Terms, and controls over this document to the extent of any direct conflict on the specific subject it addresses.

2. Definitions

"Account" means the account you create to access the Service.
"Automation" or "Workflow" means any rule, sequence, campaign, or trigger you configure within the Service to take an action automatically, including sending a message.
"Customer Data" or "Your Data" means the data, content, files, records, and information you or your authorized users submit, upload, import, or generate through the Service, including any information about your own end users, customers, contacts, or leads ("End Users").
"End User" means an individual whose personal information you submit to or process through the Service in the course of running your own business (for example, your contacts, customers, leads, or subscribers).
"Order" means any order form, plan selection, checkout flow, or online purchase through which you subscribe to the Service.
"Service" means the TradesBackbone software-as-a-service platform described in Section 3, including associated websites, applications, APIs, and support.
"Subscription" means your paid or trial access to the Service under a given plan.

3. Description of Service

TradesBackbone is a software-as-a-service platform operated by Martello Systems LLC. Subject to your plan, the Service may, among other things:

Store, organize, and let you manage business records, files, and Customer Data;
Build and run Automations that trigger actions on your behalf, including sending communications, updating records, or scheduling tasks;
Send and receive communications with your End Users by email, SMS/text, voice, or other channels through connected providers, numbers, domains, and mailboxes you configure;
Provide AI-assisted features that draft, summarize, suggest, generate, or analyze content at your direction;
Process orders, subscriptions, invoices, or payments through a connected payment processor;
Integrate with third-party tools and services that you authorize.

The Service is a tool that you direct and control. You decide what data to import, what Automations to run, and what communications to send. We provide the software; you are responsible for how you use it. See Sections 8 and 9.

We may add, modify, suspend, or discontinue features at any time. The features available to you may depend on your Subscription plan. Any product-specific addendum describes capabilities unique to TradesBackbone in more detail.

4. Eligibility & Accounts

Eligibility. You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use unless a specific product-specific addendum states otherwise.
Account registration. To use most features, you must create an Account and provide accurate, current, and complete information. You agree to keep your Account information up to date.
Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your Account, including activity by your team members and anyone you authorize. You agree to notify us promptly at support@tradesbackbone.com if you suspect unauthorized use of your Account.
Team and workspace access. You are responsible for the actions of any user you invite to your Account or workspace and for configuring appropriate roles and permissions for them.
Accuracy of your data. You are responsible for the accuracy of all Customer Data you enter or import. The Service's outputs and Automations depend on the accuracy of what you provide.

5. Subscriptions, Billing, Fees & Taxes

Free trial. We (or the reseller or partner through whom you purchased the Service, if applicable — see Section 5.7) may offer a free trial. Unless you cancel before the trial ends, your Subscription will automatically convert to a paid, recurring Subscription and your payment method will be charged the applicable fee. Trial eligibility may be limited to new users and to one trial per person or entity.
Subscriptions and auto-renewal. Paid Subscriptions are billed on a recurring basis as stated at the point of purchase. Your Subscription automatically renews at the end of each billing cycle, and your payment method will be charged the then-current fee, until you cancel.
Payment processing. Subscription payments are processed by a third-party payment processor engaged by us or by your reseller/partner (for example, Stripe, Inc.). By providing a payment method, you authorize the applicable operator and its payment processor to charge that method for all fees due. We do not store your full payment card numbers.
Pricing and taxes. Prices are stated in U.S. dollars unless stated otherwise and are exclusive of applicable taxes unless stated otherwise. We may change our prices, and we will provide notice of price changes before they take effect, typically applying at your next renewal. You are responsible for any applicable sales, use, VAT, or similar taxes other than taxes on our net income.
Usage-based costs. Some features — such as outbound SMS, voice calls, storage, or AI usage — may depend on third-party providers that meter usage, or may consume plan-based usage credits. You are responsible for any usage-based charges associated with your Account, whether billed by us or directly by a connected provider.
Cancellation. You may cancel at any time through your Account settings or by contacting support@tradesbackbone.com (or, if applicable, the reseller/partner who bills you — see Section 5.7). Cancellation takes effect at the end of your then-current billing cycle. You retain access to paid features until the end of the period you have already paid for.
No refunds for partial periods. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, partial months, unused time, or features not used. Cancelling stops future charges but does not refund the current period.
Failed payments. If a charge fails, we may retry the charge and may suspend or terminate your access to paid features until payment is successfully processed.
Billing through a reseller or partner. The Service may be offered to you under a co-branded or white-label arrangement, or resold, through a reseller, agency, or channel partner. Where that is the case, billing, invoicing, and payment terms may be set and administered by that reseller or partner rather than directly by Martello Systems LLC, and your billing relationship (including refunds, disputes, and payment method changes) may need to be handled with them in the first instance. Martello Systems LLC remains the operator of the underlying Service and these Terms regardless of who bills you.

6. Tool Role / No Professional Advice

IMPORTANT — PLEASE READ CAREFULLY. TradesBackbone is a software tool that you operate. It is NOT a law firm, NOT an accounting or tax advisor, NOT a licensed marketing or compliance agency, and NOT a substitute for professional legal, regulatory, financial, or business advice, unless a product-specific addendum expressly says otherwise for a particular feature. Nothing in the Service constitutes professional advice or creates a professional relationship of any kind.

Outputs such as AI-assisted drafts, suggestions, summaries, scores, calculations, or reports are aids to help you do your own work. They may be incomplete, inaccurate, or inappropriate for your situation, and you are responsible for reviewing and approving them before relying on or sending them. You — not TradesBackbone — decide what to send, to whom, when, and what business decisions to make based on the Service's output.

7. Acceptable Use

You agree not to, and not to permit anyone else to:

Use the Service for any unlawful, fraudulent, or deceptive purpose, or in violation of any applicable law;
Send unsolicited bulk messages (spam), or contact recipients without the consent or legal basis required by law;
Access, scrape, harvest, or copy the Service or its data except as expressly permitted, or use automated means to access the Service without our written permission;
Reverse engineer, decompile, or attempt to derive the source code of the Service, except where such restriction is prohibited by applicable law;
Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or other users' accounts or data;
Introduce malware, or engage in any denial-of-service or similarly disruptive activity;
Resell, sublicense, rent, or otherwise commercially exploit the Service or its underlying software or data without authorization, except as expressly permitted by your plan or a separate written agreement;
Submit false, misleading, or infringing information, or information you do not have the right to submit;
Use the Service to build a competing product, or to benchmark the Service for a competitor.

We may investigate and take appropriate action, including suspending or terminating Accounts, for any suspected violation.

8. Customer Data & Ownership

You own your data. As between you and us, you retain all right, title, and interest in and to Customer Data, including any personal information of your End Users that you submit to the Service.
Limited license to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, reproduce, and display Customer Data solely as necessary to provide, secure, support, and improve the Service, to carry out the communications and Automations you configure, and as otherwise described in our Privacy Policy. This license exists only to let us perform the Service for you; it does not give us any ownership interest in Customer Data.
No use for our own purposes. We will not sell Customer Data, and we will not use Customer Data to train general-purpose AI or machine-learning models, or for our own independent marketing purposes, except with your consent or as needed to provide AI-assisted features you request (where the data is processed by an AI provider to generate output for you, not to improve that provider's general models, consistent with our Privacy Policy and each provider's terms).
Your representations. You represent and warrant that you have the rights necessary to submit Customer Data to the Service and to instruct us (and any provider we use) to process it as you direct, including any consents required from your End Users.
Export and portability. Subject to Section 5 (billing) and Section 18 (termination), you may export your Customer Data from the Service during your Subscription and for a reasonable period after termination, using the export tools we make available or by contacting support@tradesbackbone.com.

9. Communications & Your Compliance Responsibility

Where the Service lets you contact your own End Users by email, SMS/text, voice, or another channel, you are solely responsible for every message and call you send or schedule through the Service, for the content of those messages, and for ensuring you have the legal right and any required consent to contact each recipient. In particular:

Your contacts, your consent. You represent and warrant that you have collected each End User's information lawfully and have obtained any consent required to email, text, or call that End User for the purpose you are using. We do not provide contact lists and do not vet your recipients.
Anti-spam / email rules. You are responsible for complying with the CAN-SPAM Act and any other applicable email laws, including providing accurate sender information, a functional unsubscribe mechanism, honoring opt-outs promptly, and not sending to addresses that have opted out.
TCPA and SMS/voice rules. Where you use SMS/text or voice features, you are responsible for complying with the Telephone Consumer Protection Act ("TCPA"), the Telemarketing Sales Rule, applicable Do-Not-Call rules, and carrier and messaging-program requirements — including obtaining any required prior express consent, honoring STOP/opt-out requests, identifying yourself, and respecting permitted calling/messaging hours. See any SMS/Messaging Policy posted alongside these Terms for further detail.
Provider and platform policies. When you connect a messaging, telephony, email, review-platform, social-platform, or other third-party provider, you must comply with that provider's and platform's terms, acceptable-use policies, and content rules. Violations may result in your Account or connected resources (such as phone numbers) being suspended by that provider.
Prohibited content. You must not use the Service to send spam, or to send unlawful, deceptive, harassing, threatening, fraudulent, or infringing content, or content that violates a recipient's rights.
You bear the consequences. To the maximum extent permitted by law, you are solely responsible for any claims, fines, penalties, carrier filtering or blocking, platform suspensions, or other consequences arising from the messages, calls, Automations, or campaigns you send or run through the Service. See Sections 16 and 17.

10. Third-Party Services & Integrations

The Service interoperates with third-party services that you connect or that we use to operate it — for example, payment processors, email and SMS/voice delivery providers, AI model providers, cloud hosting and storage providers, authentication providers, and platforms you choose to connect (such as review sites, social platforms, or business tools). Our Privacy Policy describes categories of service providers we use to operate the Service; where legally required, a specific list is available as described there. We do not control and are not responsible for the availability, accuracy, content, security, or practices of any third-party service. Your use of any third-party service is governed by that provider's own terms. References to or integrations with third parties do not imply endorsement or affiliation.

11. Communications From Us

By creating an Account, you consent to receive transactional and account-related communications from us by email, including billing notices, security alerts, and changes to the Service or these Terms. You may opt out of non-essential email through the unsubscribe link, though we may still send essential transactional messages. This Section concerns messages we send to you; messages you send to your End Users are governed by Section 9.

12. Intellectual Property

Our rights. The Service, including its software, design, text, graphics, logos, and the TradesBackbone name and brand (excluding Customer Data), is owned by Martello Systems LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your Subscription, subject to these Terms. No other rights are granted by implication or otherwise.
Your data. Section 8 governs ownership of and rights in Customer Data.
Feedback. If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.
Trademarks. All product names, logos, and brands referenced in the Service that are not ours are the property of their respective owners; use of those names does not imply endorsement.

13. Confidentiality

Definition. "Confidential Information" means non-public information disclosed by one party to the other that is designated confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure, including business, technical, and pricing information, and, on our part, non-public aspects of the Service. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party without an obligation of confidentiality, is independently developed without use of the disclosing party's Confidential Information, or is rightfully received from a third party without restriction.
Obligations. Each party will use the other's Confidential Information only to perform its obligations or exercise its rights under these Terms, will protect it using at least the same degree of care it uses for its own confidential information (and no less than a reasonable degree of care), and will not disclose it to third parties except to personnel, contractors, and service providers with a need to know who are bound by confidentiality obligations at least as protective as this Section.
Compelled disclosure. A party may disclose Confidential Information if required by law, regulation, or legal process, provided that, where legally permitted, it gives the other party reasonable advance notice so the other party may seek a protective order.

14. Indemnification

You agree to defend, indemnify, and hold harmless Martello Systems LLC and its owners, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Customer Data or any information you submit or import; (c) the messages, calls, Automations, or campaigns you send or run through the Service, including any claim that they violated CAN-SPAM, the TCPA, a Do-Not-Call rule, a provider or platform policy, or a recipient's rights; (d) your violation of these Terms, any product-specific addendum, or any law or third-party right; or (e) your failure to obtain any required consent from an End User.

15. Disclaimers of Warranties

THE SERVICE AND ALL CONTENT, AUTOMATIONS, AI OUTPUTS, AND MESSAGE DELIVERY ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the maximum extent permitted by applicable law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, we do not warrant that: the Service or any data within it is accurate, current, complete, or reliable; the Service will be uninterrupted, timely, secure, or error-free; any message, SMS, or call will be delivered, delivered on time, or received; any AI output is accurate or appropriate for your purpose; or the Service will meet your requirements or achieve any particular business result. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MARTELLO SYSTEMS LLC, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ANY FINES OR PENALTIES (INCLUDING UNDER CAN-SPAM, THE TCPA, OR SIMILAR LAWS) ARISING OUT OF OR RELATING TO MESSAGES YOU SENT, OR OTHERWISE ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100. These limitations form an essential basis of the bargain between you and us and apply regardless of the legal theory on which liability is based. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Term & Termination

Term. These Terms remain in effect for as long as you maintain an Account or otherwise use the Service.
By you. You may stop using the Service and cancel your Subscription at any time as described in Section 5.
By us. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or any addendum, if required by law or by a provider, to protect the Service or other users, or for any other reason in our discretion, including where your Subscription lapses for non-payment.
Effect of termination. Upon termination, your right to use the Service ends. For a reasonable period after termination (and no less than 30 days unless a shorter period is required by law or a connected provider), you may request export of your Customer Data; after that period, we may delete Customer Data in accordance with our Privacy Policy and applicable law. You are responsible for exporting any data you wish to keep before termination.
Survival. Sections that by their nature should survive termination — including Sections 6, 8, 9, 12, 13, 14, 15, 16, 21, and 22 — survive termination or expiration of these Terms.

18. Data Export & Deletion on Termination

On request made within a reasonable period after termination, we will make commercially reasonable efforts to provide you with an export of your Customer Data in a common, structured format, subject to reasonable limits described in the Service or communicated to you. After the applicable retention period described in our Privacy Policy, we may permanently delete Customer Data, including data associated with a terminated or expired Account, except where retention is required by law or necessary to resolve disputes or enforce our agreements.

19. Modifications to the Service

We may add, change, suspend, or discontinue any feature or aspect of the Service at any time, including availability of any feature in any jurisdiction. We will use commercially reasonable efforts to provide notice of material feature changes that materially and adversely affect your use of the Service, but we are not obligated to do so for every change.

20. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and may provide additional notice (for example, by email or an in-product notice). Changes are effective when posted unless stated otherwise. Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service and cancel your Subscription.

21. Governing Law & Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Utah, USA and applicable U.S. federal law, without regard to conflict-of-laws principles.
Informal resolution first. Before filing any claim, you agree to first contact us at support@tradesbackbone.com and attempt in good faith to resolve the dispute informally for at least 30 days.
Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except as provided below. The arbitration will be seated in, and governed by the law of, the State of Utah, USA, and may be conducted by phone, video, or written submissions where the administering provider's rules permit. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information.
Opt-out of arbitration. You may opt out of this arbitration agreement by sending written notice to support@tradesbackbone.com within 30 days of first accepting these Terms, identifying yourself and stating that you opt out of arbitration. Opting out does not affect the rest of these Terms.
Severability of this Section. If the class-action waiver in Section 21.4 is found unenforceable as to a particular claim or dispute, then that claim or dispute (and only that claim or dispute) must be resolved in a court of competent jurisdiction identified in this Section, not in arbitration, and the remainder of this Section 21 remains in effect.
Time to file. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

22. General Provisions

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets. Any attempted assignment in violation of this Section is void.
Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) resulting from causes beyond that party's reasonable control, including acts of God, natural disaster, war, terrorism, riot, labor conditions, governmental action, internet or telecommunications failures, or failures of third-party providers.
Relationship of the parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Severability. If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Entire agreement. These Terms, together with our Privacy Policy and any addenda or Order incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous agreements on that subject, except that a signed written agreement between you and us (or, where applicable, your reseller or partner) that expressly states it supersedes these Terms will control to the extent of any conflict.
Notices. We may provide notices to you by email to the address on your Account, by posting in the Service, or by posting on tradesbackbone.com. You may provide notices to us as described in Section 23.
Export & sanctions compliance. You represent that you are not located in, and will not use the Service in, a country or region subject to U.S. government embargo, and that you are not on any U.S. government list of prohibited or restricted parties.
Headings. Section headings are for convenience only and do not affect interpretation.

23. Contact

If you have questions about these Terms or the Service, contact Martello Systems LLC — TradesBackbone, at support@tradesbackbone.com (tradesbackbone.com).

TradesBackbone Product Addendum — Job Management, Invoicing & Customer Messaging

Effective date: 2026-07-28

This addendum supplements and is incorporated into the TradesBackbone Terms of Service and Privacy Policy (together, the "core documents"), which remain fully in effect. Defined terms have the meaning given in the core documents unless defined here. Where this addendum conflicts with the core documents on a point it specifically addresses, this addendum controls.

TradesBackbone is a back-office and job-management tool for tradespeople, contractors, and home-service businesses (electricians, plumbers, HVAC technicians, remodelers, and similar). It lets a business store customer and job records; generate and send estimates and invoices; collect payments from its own customers; send automated SMS and email follow-ups (thank-you messages, review requests, estimate follow-ups, overdue-invoice reminders) to its own customers; and store job photos.

A1. Software Tool Only — No Professional Advice

TradesBackbone is a job-tracking, business-management, and customer-communication tool. It is not a law firm, accounting firm, tax advisor, insurer, or licensing authority, and is not a substitute for professional legal, accounting, tax, insurance, or other professional advice. Outputs such as estimates, invoices, totals, tax-rate fields, line-item math, and reports are calculations based on the data you enter and are offered for your convenience only — they may contain errors. You are solely responsible for verifying the accuracy of all figures, for your pricing and tax determinations, for your licensing and insurance, and for compliance with all laws applicable to your trade and business. Consult your own accountant, attorney, or other qualified advisor before relying on any output.

A2. Payments You Collect From Your Own Customers

Amounts you invoice and collect from your own customers through the Service are transactions between you and your customer. Martello Systems is not a party to those transactions, does not guarantee payment, and is not responsible for disputes, chargebacks, refunds, or tax treatment relating to them. Payment-processing fees, settlement timing, and related terms are governed by our payment processor's own terms.

A3. Customer Messaging — You Are the Sender

When the Service sends a text message or email to one of your customers — including thank-you messages, review requests, estimate follow-ups, and overdue-invoice reminders — you are the sender and the party responsible for that communication. You are using the Service as a tool to send messages you have configured and authorized; Martello Systems acts only as a conduit on your behalf. This section works together with, and does not replace, the TradesBackbone SMS / Text Messaging Policy, which governs consent, opt-out, and messaging mechanics in more detail.

Consent to contact. You represent and warrant that you have obtained all consents required to contact each customer at the phone number and email address you enter, including any prior express consent required to send informational or marketing text messages under the TCPA and analogous state laws, and that you will honor opt-out requests. You are responsible for maintaining your own records of consent.
A2P / carrier registration. SMS sent through TradesBackbone is subject to mobile-carrier and messaging-platform requirements, including A2P 10DLC or toll-free verification programs where applicable. Martello Systems registers the messaging campaigns used by the Service with the relevant carriers and platforms; you are responsible for providing accurate information about your business and use case when requested, and for using the messaging features only for the use case they were registered for (transactional job/invoice/review communications with your own existing customers — not cold outreach or purchased-list marketing).
Opt-out handling. Outbound text messages include opt-out instructions (reply STOP to opt out, HELP for help). When a recipient opts out, the Service records the opt-out and suppresses further automated SMS to that recipient. You must not attempt to circumvent opt-outs.

A4. Review Requests & FTC Compliance

If you use the Service to request customer reviews, you are responsible for complying with the rules of each review platform (such as Google, Yelp, or Facebook) and with U.S. Federal Trade Commission rules on reviews and endorsements — including prohibitions on incentivized, fake, gated, or deceptive reviews. You must not use the Service to solicit reviews in a way that violates a platform's policies or applicable law.

A5. Job Photos

You may capture and store job photos (for example, before/after documentation) attached to a job. These images may depict customer property, premises, equipment, and, in some cases, people. You are responsible for ensuring you have the right to capture and store any image of property or persons you upload. We process job photos only to provide the Service to you, do not use them for our own advertising, and do not sell them.

A6. Data & Backups

You are responsible for exporting and keeping your own copies of any data you wish to retain. While we take reasonable measures to operate the Service reliably, we do not guarantee that backups will be available or complete, and we are not responsible for loss, deletion, or corruption of your data beyond our obligations in the core Terms of Service.

A7. If You Are a Customer of a Business Using TradesBackbone

If a tradesperson or business uses TradesBackbone to manage its relationship with you, that business entered your contact details into the Service and directed any messages, estimates, or invoices you received. That business is the controller of your information, not Martello Systems. To access, correct, or delete your information, or to stop receiving messages, contact that business directly, or reply STOP to opt out of texts. You may also contact us at support@tradesbackbone.com and we will route your request to the relevant business where we reasonably can.